Whether your computer is running slow, or if you have a question about a suspicious email, LTS is committed to help Blugolds with their technology needs. LTS provides a variety of support services for the UW-Eau Claire campus community. Check out the overview of available services for Blugolds below.

Continuous Improvement Services

• Improving services and processes
• Integration of resources
• Mapping of current and future state
• Blugold Insider
• eForm creation and support
• Assistance with short term project management

Hardware Support

• Computer purchases
• Hardware errors and repairs
• Computer labs and classrooms
• Distance education classrooms
• Mobile device purchases

Information Security

• Setting permissions
• Data encryption
• Password management
• Data backups
• Multi-factor Authentication (Duo Security)

Media Support

• Video and audio production
• Video and web conferencing
• Video and audio streaming
• Digital media conversion
• Distance education

Network and Storage Services

• Wireless network
• W drive / H drive / S Drive storage
• Email and OneDrive storage
• Storage permissions
• Content management

Software Support

• Software purchases
• Software errors and issues
• Anti-virus software
• Computer cleanup
• Virtual desktop-LabAnywhere

Software Training and Documentation

• Instructional technology
• University supported software training
• Knowledge Base help documentation training and updating
• Student Canvas support

Website and Application Development

• Hosting and developing websites
• Application development

From hardware to software, LTS will be there.